bg888 Privacy Policy – How We Protect Your Data

1Who We Are

bg888 is an online entertainment platform offering sports betting, Live Casino, Bingo and related gaming products to players in Pakistan. References to "bg888", "we", "us" or "our" in this Privacy Policy refer to the platform and the team responsible for operating it.

This Privacy Policy applies to all players who register an account on bg888, visit the website, use the bg888 mobile app or contact the platform's customer support team. By using bg888 in any capacity, you acknowledge that you have read and understood this Privacy Policy.

If you have questions about how your personal data is handled, you can contact our support team at any time through the live chat feature on the platform or via the email address listed at the end of this policy.

2Information We Collect

bg888 collects personal information in two main ways: information you provide directly and information collected automatically when you use the platform.

Information you provide directly:

• Your full name, date of birth and contact details (email address and phone number) provided during account registration.
• Payment method details such as your JazzCash mobile number, Easypaisa account reference, Raast ID or bank account details used for PKR deposits and withdrawals.
• Identity verification documents such as a copy of your CNIC when requested as part of standard account verification.
• Communications you send to bg888 support, including chat transcripts and email correspondence.

Information collected automatically:

• Your IP address, device type, operating system and browser version each time you access the platform.
• Session data including pages visited, time spent on each section, bets placed, games played and features used.
• Cookie identifiers and similar tracking technologies as described in the Cookies section of this policy.
• Transaction records including deposit amounts, withdrawal requests, bonus activations and betting history.

3How We Use Your Data

The information collected by bg888 is used for the following purposes:

• Account management: To create and maintain your player account, verify your identity, process login requests and keep your account details up to date.
• Transaction processing: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Platform security: To detect and prevent fraudulent activity, unauthorised access, money laundering and other prohibited conduct as defined in the bg888 Terms and Conditions.
• Customer support: To respond to queries, resolve account issues and handle complaints in a timely and accurate manner.
• Platform improvement: To analyse usage patterns across the platform — including sports betting on cricket, PSL and T20 events, Live Casino and Bingo — in order to improve the player experience over time.
• Responsible gaming: To monitor for patterns that may indicate a player needs support, and to process self-exclusion or account limit requests.
• Communications: To send you account-related messages such as deposit confirmations, withdrawal updates, security alerts and responses to support requests. We do not send unsolicited marketing emails without your consent.

4Legal Basis for Processing

bg888 processes your personal data on the following grounds:

• Contractual necessity: Processing is required to fulfil the agreement between you and bg888 — operating your account, handling transactions and delivering platform services.
• Legitimate interests: bg888 has a legitimate interest in maintaining platform security, preventing fraud and improving the product for all players.
• Legal obligation: In some circumstances we are required to process and retain certain data to comply with applicable record-keeping and anti-fraud obligations.
• Consent: Where we rely on consent — for example, for optional communications — you may withdraw that consent at any time by contacting support.

5Sharing Your Data

bg888 does not sell, rent or trade your personal data to any third party. Data is only shared with external parties in the following circumstances and for the following reasons:

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer partners receive the minimum data necessary to process your PKR deposit or withdrawal request.
• Identity verification providers: When account verification is required, a verification service provider may process your submitted documents to confirm your identity. These providers are contractually bound to handle your data securely.
• Fraud prevention services: Technical data including IP addresses and device identifiers may be shared with fraud detection systems to protect the platform and its players.
• Technology and hosting providers: Infrastructure and software service providers that host or support the bg888 platform may process data as part of delivering their service. These providers operate under strict data processing agreements.

In all cases, third parties are only given access to the data they need for their specific function. They are not permitted to use your data for their own purposes.

6Data Retention

bg888 retains your personal data for as long as your account is active and for a reasonable period after account closure to meet standard record-keeping obligations.

Specific retention periods depend on the type of data:

• Account registration and identity data is retained for the duration of the account relationship and for a defined period after closure.
• Transaction records including PKR deposits, withdrawals and betting history are retained to support dispute resolution and fraud prevention.
• Support communications are retained for a period sufficient to resolve ongoing matters and maintain a record of past interactions.
• Technical and session data is retained for a shorter period and used primarily for security monitoring and platform performance analysis.

When data is no longer required, it is deleted or anonymised. If you request deletion of your data, we will action this request subject to any retention obligations that apply. Contact support to submit a data deletion request.

7Security

bg888 takes the security of your personal data seriously. The following measures are in place to protect information held on the platform:

• SSL encryption is applied to all data transmitted between your device and bg888, including during login, deposits, withdrawals and support interactions.
• Account access is protected by password authentication. Players are strongly encouraged to use a strong, unique password for their bg888 account.
• Internal access to player data is restricted to personnel with a legitimate operational need. Data access is logged and reviewed.
• Suspicious activity patterns — such as login attempts from unfamiliar locations or devices — are monitored automatically and may trigger additional verification steps.

While bg888 takes all reasonable steps to protect your data, no system is entirely immune to risk. You play an important role in keeping your account secure by not sharing your login credentials and by logging out of your account when using shared or public devices.

8Cookies

bg888 uses cookies — small text files stored on your device — to support the functioning of the platform and improve your experience. The types of cookies used include:

• Session cookies: These keep you logged in during your visit and expire when you close your browser. They are essential for the platform to function correctly.
• Preference cookies: These remember your settings such as language preference and display options so you do not need to reset them each time you visit.
• Analytics cookies: These help us understand how players use different areas of the platform — which sports markets are most visited, which game categories see the most engagement — so we can improve the experience.
• Security cookies: These support fraud detection and help identify unusual patterns that may indicate unauthorised access attempts.

You can manage or block cookies through your browser settings. Please be aware that disabling cookies may affect the functionality of certain features on bg888, including keeping you logged in between pages.

9Your Rights

As a player on bg888, you have rights over the personal data we hold about you. These rights include:

• Right of access: You can request a copy of the personal data held on your account at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that it be corrected. Some corrections may require supporting documentation.
• Right to deletion: You can request that your personal data be deleted. This will be actioned subject to any legal or operational retention requirements that apply.
• Right to object: You can object to certain types of processing, such as optional communications, at any time.
• Right to portability: You may request your data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact bg888 support through live chat or via the support email address. We aim to respond to all data rights requests within a reasonable timeframe. You may be asked to verify your identity before a request is processed.

10Children

bg888 is strictly an adult platform. Registration is only permitted for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that an account has been registered by a person under 18, that account will be immediately closed, any balance forfeited and all associated personal data deleted. If you believe a minor has registered an account on bg888, please contact support immediately so the matter can be addressed without delay.

Parents and guardians are encouraged to make use of parental control tools available through internet service providers and device software to restrict access to online gaming platforms for minors in their household.

11Policy Updates

bg888 may update this Privacy Policy from time to time to reflect changes in platform operations, data practices or applicable requirements. When material changes are made, a notice will be displayed on the platform or communicated to players via their registered contact details.

The date shown at the top of this page reflects the most recent revision. We recommend reviewing this page periodically so you remain informed about how your data is being handled. Continued use of bg888 following an update to this policy constitutes acceptance of the revised version.

If a proposed change to this policy affects how we use your data in a way that requires your fresh consent, we will ask for that consent directly before the change takes effect.

12Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way your personal data is handled on bg888, please get in touch with our support team. We are available 24 hours a day via live chat on the platform.

You can also reach us by email. Our support address is: [email protected]

When contacting us about a data-related request, please include your registered account username and a brief description of your request so we can handle it as efficiently as possible.

For responsible gaming queries or self-exclusion requests, please visit the Responsible Gaming page or raise the matter directly with support and it will be prioritised.